Privacy Policy

Who we are

Snug Stairs supplies and installs made-to-measure under-stairs pull-out storage across the West Midlands. We are a sister company of Snug Lofts.

Our registered address is Unit 21, The Coneygre Industrial Estate, Tipton DY4 8XP.

For anything relating to your personal information, contact us at snugstairs@gmail.com, call 0800 861 1525, or write to us at the address above. We are the data controller for the information described on this page.

What information we collect

We only collect what we need to give you a price and arrange your survey and installation:

• Your name, email address and phone number
• Your postcode and, once you book, your full installation address
• Photographs of your staircase and hallway that you choose to upload
• Any measurements you choose to share with us
• The stair shape, drawer layout and finish you selected in our online estimator
• Basic technical information such as your device type and the pages you visited

Why we use it and our lawful basis

We use your details to prepare your estimate, call you back, arrange a home survey, manufacture your storage to the correct size and complete your installation. This is processing necessary to take steps at your request before entering into a contract, and to perform that contract.

We also keep records of orders, payments and warranty claims because we are legally required to, and we use limited website analytics on the basis of our legitimate interest in understanding how the site is used.

We will only send you marketing messages if you have asked us to, and you can stop them at any time by replying or emailing us.

Your staircase photographs

Photographs you upload are stored securely and used solely to assess your staircase, prepare your quote and brief the surveyor and installer.

We will never publish a photograph of your home, or use it in advertising, unless you have given us clear permission in writing first.

Who we share it with

We do not sell your information to anyone, ever. We share it only where it is needed to deliver your project:

• Our surveyor and installation team
• Our UK manufacturing partner, which receives the measurements needed to cut your parts
• Our website, email and secure file storage providers, who process data on our instructions
• Payment providers, for the deposit and balance payments
• Our accountant, insurer or a regulator, where the law requires it

How long we keep it

If you request an estimate but do not go ahead, we keep your enquiry and photographs for up to 12 months and then delete them.

If you become a customer, we keep your project records for the length of your 10-year warranty so that we can honour it, and we keep financial records for six years as UK tax law requires.

Keeping your information safe

Your details and photographs are held in secure, access-controlled storage. Only the people who need your information to deliver your project can see it.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information where we no longer need it
• Object to, or ask us to restrict, how we use it
• Ask us to send your information to another provider
• Withdraw consent for marketing at any time

Cookies

Our website uses a small number of cookies so that the site works properly and so that we can measure how many people visit. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.

Making a complaint

If you are unhappy with how we have handled your information, please email snugstairs@gmail.com or call 0800 861 1525 and we will put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

If we change how we handle your information we will update this page and change the date at the top.